Quick Q&A on After-sales Service for Exported Casting Equipment(FAQ)

1. What to do if the equipment is damaged during transportation?

Answer: We purchase full transportation insurance before shipment and collaborate with professional logistics companies to ensure secure packaging. If damage is found upon receipt, please take photos immediately and contact our after-sales team. We will provide a solution within 48 hours based on the damage assessment, including free replacement parts or dispatching technicians for on-site repairs.

2. Do you provide installation and commissioning services for overseas equipment?

Answer: Yes. All exported equipment includes installation and commissioning services, conducted by our engineer team to ensure the equipment is put into production within the contract period and produces qualified products.

3. What is the warranty period for the equipment? What does it cover?

Answer:

· Whole Machine Warranty: 12 months (for non-man-made damage).

· Warranty Coverage: Free repair or replacement of faulty components (excluding wear parts; details in the manual).

4. How to obtain spare parts? Is rapid supply supported in overseas regions?

Answer: We maintain long-term stock of common spare parts. Domestic orders are shipped within 24 hours, while overseas deliveries take 3-7 working days depending on logistics.

5. What is the response time for equipment malfunctions?

Answer:

· Domestic Clients: On-site support within 24 hours.

· Overseas Clients: Response within 36-48 hours, prioritized through local offices or partnered service providers.

· Technicians will not leave the site until the issue is resolved.

6. Do you provide operation and maintenance training?

Answer: Yes. After equipment delivery, we offer free technical training covering operating procedures, daily maintenance, and troubleshooting until your staff fully masters the skills. Training can be conducted online or on-site.

7. How are post-warranty services charged?

Answer: Post-warranty services only incur spare parts costs, basic labor fees, and transportation/accommodation expenses.

8. Is localized after-sales support available in overseas regions?

Answer: We have offices or partnered service providers in major export markets to ensure rapid local response and language-adapted technical support.

9. How is the long-term stable operation of the equipment ensured?

Answer: Preventive Maintenance Recommendations: Customized maintenance plans based on equipment usage data, including lubrication cycles and replacement reminders for wear parts.

Service Commitments

· Quick Response: 24/7 global service hotline; technicians stay until issues are resolved.

· High Quality: Spare parts from renowned brands; core components (e.g., PLCs) use top-tier products like Siemens and Omron.

· Low Cost: Lifetime cost-price repairs with transparent spare parts discounts.